Terms and Conditions
GENERAL
Welcome to Jenny Kros!
These terms and conditions outline the rules and regulations for the use of our Website, located at https://shop-jennykros.com/
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Jenny Kros Ltd. a company registered in Bulgaria under number 206170342 whose registered office is at 49a Bulgaria Blvd., ent B, 10th fl., app 29, Sofia, Bulgaria (the Supplier or us or we)
Contact details
email: shop@jennykros.com;
phone: +359882296777
DEFINITIONS
For the purpose of these Terms of Service, the following Terms are to be understood as follows:
Site/Website – https://jennykros.com, https://shop-jennykros.com/ and all of its subpages
Customer – is any natural person who acquires goods or services that are not intended to engage in commercial or professional activity and any natural person who, as a party to a contract, acts outside the scope of his trade or profession.
Terms of service – the current Terms of service which include Terms of service, cookies policy, registration and delivery rules, voluntary dispute resolution, contract return form, guarantee form and any other legally relevant information that is on the Site.
Personal data – any information about an individual which reveals his or her physical, psychological, mental, family, economic, cultural or social identity.
Goods – the goods advertised on the Site that we supply to you of the number and description as set out in the Order;
Order – means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Site;
Contract – means the legally binding agreement between you and us for the supply of the Goods.
Alternative Customer Dispute Resolution– an out-of-court settlement procedure for Customer disputes
GOODS AND PAYMENTS
GOODS
The only goods offered for sale by us are those shown on our website at the time of placing the Order, as they are described on the relevant information pages.
ORDERS
The Customers use the interface of our website to conclude sales contracts concerning the goods offered by us.
In case that certain goods are out of stock, we reserve the right to cancel the order.
After selecting one or more goods offered on the website, you must add the goods to your list of goods for purchase.
To place an order it is necessary to provide delivery information and to choose a payment method.
The order is accepted after the receipt of a confirmation by us via e-mail.
We do monitor the number of returns made by customers and multiple returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or refusal of your order made as a guest.
PRICES
The prices of the goods are as listed on the website at the moment of placement of the order.
The prices include VAT in cases the charging is applicable.
We have the right to alter at any moment and without notice the prices of the offered goods on the site, taking into account that such changes will not affect already placed orders.
We can give discounts for the goods, provided by the site under the applicable legislation and the rules defined by us. Discounts may be made in different ways (for example promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or a client research).
Different types of discounts can’t be combined for the purchase of the same good, unless otherwise provided.
The prices indicated on the Website don’t include customs or import charges. Depending on your country, you may be charged for handling fees and taxes as your order passes through customs. The customs and import charges are paid by the person receiving the parcel. Customs policies and import duties vary from country to country and unfortunately, we can’t calculate the charges beforehand.
PAYMENTS
We accept the following payment methods:
- PayPal
Clients may pay via PayPal in accordance with the specific methods set by the same.
- Credit/Debit card
Where products are purchased using a credit/debit card, the transaction may be performed via the Stripe secure server or another secure server as chosen by Jenny Kros Ltd.
Under no circumstances and at no stage of the transaction shall Jenny Kros Ltd. be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Jenny Kros Ltd. and therefore under no circumstances shall Jenny Kros Ltd. be held liable for any fraudulent and unauthorised use of credit/debit cards by third parties at the time of payment.
RETURN POLICY ( WITHDRAWAL )
You have the right to withdraw from your order within 14 days, without giving any reason, although please note you have no right to withdraw items that are classed as ‘Excluded Items’ as mentioned below. The withdrawal period is counted from the day of the delivery of the last item(s) in your order. You can exercise your right of withdrawal by contacting us via email or live chat.
Excluded Items:
- Items that have been made to your specifications or clearly personalised.
- Sealed audio recordings, sealed video recordings or sealed computer software, once they are unsealed/unwrapped after you have received them
- Sealed items that are not suitable for return for health protection and hygiene reasons (eg underwear, swimwear, earrings, hosiery, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place.
When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.
Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
Effects of withdrawal
We will refund all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw, preferably using our withdrawal form. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
We may withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is the earlier.
You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.
You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.
You can download our withdrawal form here.
Repeated returns
We do monitor the number of returns made by customers and multiple returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or refusal of your order made as a guest.
DEFECTIVE ITEMS
If the item that you have received is defective, please notify us by using the live web chat or email and return the item in accordance with the return policy. Please provide proof of purchase, for example, a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.
LIABILITY
Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses that are a reasonably foreseeable consequence of such breach.
Jenny Kros is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profit or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.
Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
An item’s measurements are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
SHIPPING AND DELIVERY
Delivery within EU
The products purchased shall be delivered to the address indicated on the Order by the Client within 7-14 working days from the date of purchase, having accepted the Order, at the cost specifically indicated on the Website before placing the Order.
Delivery outside EU
The usual delivery time to countries outside the EU is 15-30 business days. Some delays may occur due to tax or customs regulations in the destination country.
With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the person receiving the parcel. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
At the time of delivery, the Client shall be required to check:
- That the number of packages delivered corresponds to the number shown on the delivery note.
- That the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
GOVERNING BODY
The governing body of our the activity is the Bulgarian Consumer Protection Commission (CPC) with the following contact details:
- Website: https://kzp.bg/kontakti
- phone number: 0700 111 22
- email: info@kzp.bg
- address: Sofia, Slaveykov sq., №4А, fl.3,4,6
ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with us.
What is ADR?
ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.
ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which we will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
UK
- Small Claims Mediation(UK) Ltd
- 33 Leicester Road
- Leicester, LE84GR
- United Kingdom
Bulgaria
- Small Claims Mediation to the Bulgarian CPC in Sofia
- 4АSlaveykov Sq., Sofia, 1000, Bulgaria
- email: adr.sofia@kzp.bg
- phone:+35929330517
*These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/
Click here for the European Commission’s Online Dispute Resolution website.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.
MISCELLANEOUS
SEVERABILITY CLAUSE
The parties declare that if any of the provisions of these Terms of service prove to be invalid, this will not invalidate the entire contract or any of its parts. The invalid clause will be replaced by the mandatory rules of the law or established practice.
APPLICABLE LAW
The provisions of the law of Republic of Bulgaria shall apply to any cases unregulated under these Terms of Service.
